We often prescribe before making a proper diagnosis when communicating. We should first take the time to deeply understand the problems presented to us.
Skills of empathic listening must be built on a character that inspires openness and trust and high emotional bank accounts.
When another person is speaking, we usually “listen” at one of four levels: ignoring, pretending, selective listening, or attentive listening. We should be using the fifth, highest form of listening empathic listening.
Empathic listening is listening with intent to understand the other person’s frame of reference and feelings. You must listen with your ears, your eyes and your heart.
Diagnose Before You Prescribe
An effective salesperson seeks to understand the needs, concerns and situation of the customer. An amateur sells products, the professional sells solutions.
Empathic listening takes time, but not as much time as backing up and correcting misunderstandings, including living with problems and the results of not giving the people you care about psychological air.
Habit 5 is powerful because it focuses on your circle of influence. It’s an inside out approach. You are focusing on building your understanding. You become influenceable, which is the key to influencing others. As you appreciate people more, they will appreciate you more.
On this website: All 7 Habits of Highly Effective People by Stephen R. Covey
Recommended link: www.stephencovey.com – Dr. Stephen R. Covey
Recommended Reading: Stephen R. Covey – The 7 Habits of Highly Effective People
Material prepared by BVG Janaka das – https://teskedsgumman.se
Last changes was made: 26 Feb 2011